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Complete guarantee conditions can be consulted here:
IKO does not offer long-life or 50 years of guarantee. Why is that?
The most common kind of guarantee on goods is a guarantee that the product is free from manufacturing defects in materials. This simply promises that the manufacturer properly constructed the product, out of proper materials. This implies that the product will perform as well as such products customarily do.
It is common for these to be limited guarantees, limiting the time the buyer has to make a claim. For example, a typical 90 day guarantee on a television gives the buyer 90 days from the date of purchase to claim that the television was improperly constructed. Should the television fail after 91 days of normal usage, which because televisions customarily last longer than 91 days means there was a defect in the materials of the television, the buyer nonetheless may not collect on the guarantee because it is too late to file a claim.
Time limited guarantees are often confused with performance guarantees. A 90 day performance guarantee would promise that the television would work for 90 days, which is fundamentally different from promising that it was delivered free of defects and limiting the time the buyer has to prove otherwise.
One situation in which the effect of a time limited guarantee is different from the effect of a performance guarantee is where the time limit exceeds to normal lifetime of the product. If a coat is designed to last two years, but has a 10 year limited guarantee against defects in materials, a buyer who wears the coat for 3 years and then finds it worn out would not be able to collect on the guarantee. But it is different from a 2 year guarantee because if the buyer starts wearing the coat 5 years after buying it, and finds it wears out a year later, the buyer would have a guarantee claim in Year 6. On the other hand, a 10 year performance guarantee would promise that the coat would last 10 years.
A lifetime guarantee is usually a guarantee against defects in materials and workmanship that has no time limit to make a claim, rather than a guarantee that the product will perform for the lifetime of the buyer. The actual time that product can be expected to perform is normally determined by the custom for products of its kind used the way the buyer uses it.
How long is a lifetime warranty?
If there is a leakage defect on your roof due to manufacturing defect, you will surely notice this within the first 2-5 years after installation. Any defects that suddenly occur after 35, 40 or even 50 years are not related to manufacturing defects, which is guaranteed in guarantee systems by shingle manufacturers.
Conclusion
That is why IKO does not want to confuse you by saying: “Our products are lifetime guaranteed”.
IKO offers you the maximum (Platinum) guarantee in the first 5-15 years, where material, transport and labour costs are covered in case of manufacturing defects and then after that period a pro rata material costs (Total guarantee).
IKO is in the roofing business for more than 60 years and is a financially healthy company without any external debts. This manufacturer’s Platinum and Total guarantee is more solid for you to depend on than a guarantee from a small local distributor.
IKO Platinum and total guarantee warrants shingles that are manufactured in Europe.
Platinum warranty – the longest and most comprehensive shingles guarantee
IKO shingles premium platinum warranty is a unique concept in the shingle industry.
In case of failure, it covers not only the replacement of the roof shingles but also of the costs of labour, waste disposal, transport, etc.
Every cost is covered in this 100% warranty for your complete roof.
It applies for all IKO Shingles manufactured in Slovakia from Superglass (5 years) to the top roof shingle Cambridge Xtreme laminated shingles (15 years).
Our Classic Shingles are covered by a 5 years platinum warranty.
Our High-End Traditional, Shield and Premium ranges have 10 years.
The Laminated Shingles have 15 years of platinum warranty.
After that platinum warranty period, IKO covers the material costs with a traditional digressive 15-30 years total warranty (depending on the type of roof shingle), just like any other supplier.
For limited details, please contact us.
IKO is a B2B organisation and manufacturer.
No direct sales to private persons.
You can send your order to the general mail address: orderdesk.ikosales@iko.com.
As soon as your order has been processed, you will receive an order acknowledgement.
For all other questions concerning price offers, price lists, technical support or commercial documents,... our
Sales Support dpt. will be happy to help you:
SALES SUPPORT
Jana Šmidová - Internal Sales Administration Manager:
IC Europe, Hungary, Poland, Ireland
Tel: +421 34 698 3142 - e-mail
Adriána Pawlaková - Sales Support Assistant:
Countries: Africa, Bosnia, Bulgaria, Canada, Croatia, French Polenesia, Georgia, Kosovo, Portugal, Serbia, Slovenia, Spain, US, Vietnam, Belarus, Russia.
Adriána: Tel: +421 34 698 3148 - e-mail
Els Poelmans - Sales Support Assistant:
Countries: Belgium, France, Iceland, Luxembourg, Netherlands
Tel: +32 11 34 01 84 - e-mail
Jana Škodová - Sales Support Assistant:
Countries: Germany, Estonia, Denmark, Latvia, Lithouania, Turkey, UK, Cyprus Ukraine, Moldova
Tel: +421 34 698 3143 - e-mail
Peter Svoboda - Sales Support Assistant:
Countries: Romania, Italy, Onduline group, Czech Republic, Greece, Stan-countries
Tel: +421 34 698 3145 - e-mail
Adriána Krištofová - Sales Support Assistant:
Countries: Austria, Switzerland, Germany, Slovakia
Tel: +421 34 698 3146 - e-mail
LOGISTICS AND SHIPPING DPT.
David Aernouts - Logistics supervisor Belgium
E-mail
Peter Kitta - Logistics Manager Slovakia
Tel: +421 34 698 3123 - e-mail
Petra Kralovicova/ Klaudia Novosadova - Logistics and Administrator Assistant Slovakia
Tel: +421 34 698 3111 - e-mail
Jana Rozicova - Logistics and Administrator Assistant Slovakia
Tel: +421 34 698 3134 - e-mail
Simona Saparova - Logistics and Administrator Assistant Slovakia
Tel: +421 34 698 3139 - e-mail
TECHNICAL SUPPORT
Martin Matvej - Shingles Application Engineer
Feel free to contact Martin for roofer trainings internally and externally, project support (on the jobsite), questions, application problems, technical advice,
R & D new products and accessories, publishing new technical documents ...
e-mail
Popa Dragos - Horea - Product Manager
Tel. +40 726 71 13 81 - e-mail
MARKETING DPT.
Irid De Gheselle - Marketing Manager
Tel: +32 11 34 01 28 - e-mail
Evelien Vandenwauver - Marketing Assistant
marketing orders customers & purchasing
Tel: +32 11 34 01 87 - e-mail
Barbora Mendlova-Drew - Marketing Assistant
marketing orders customers & purchasing
Tel: +421 34 698 3147 - e-mail
PURCHASING DPT.
Marleen Deferm - Purchaser Belgium
Tel: +32 11 34 01 21 - e-mail
Katarina Kristofova - Purchaser Slovakia
Tel: +421 346 983 127 - e-mail
ACCOUNTING DPT.
Cindy Vervoort - Accounts Receivable
Tel: +32 11 52 03 92 - e-mail
Lieve Essers - SSC - AP Accountant
Tel: +32 11 52 03 94 - e-mail
HR DPT.
Applications can be sent to HR department.
Mariella Winters - HR manager Belgium
Tel: +32 11 34 01 25 - e-mail
Lenka Mendlova - HR manager Slovakia
Tel: +421 34 69 83 112 - e-mail
MANAGEMENT TEAM
Michel Petitjean - General Manager
e-mail
Miroslav Sedilek - Plant Manager Slovakia
e-mail
Nic Kokkelenberg - Sales Director
e-mail
Irid De Gheselle - Marketing Manager
e-mail
Lenka Mendlova - HR manager Slovakia
e-mail
Tomas Gedeon - Production Manager
e-mail