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Who is the guarantor of your roof?
Check who the guarantor of your roof is. Many guarantees available on local markets are issued by distributors, which means they may not necessarily be manufacturer guarantees (in some cases they differ significantly).
Ask yourself whether the manufacturer will honor such a guarantee in case of problems.
>>> IKO’s guarantee periods are always clearly stated in the product data table on the relating IKO product page.
Guarantee terms
In many cases, to have a manufacturer’s guarantee, you must register your product(s).
Before purchase, check whether this is possible in your country (some manufacturers limit guarantee registration by region – confirm whether it's allowed in your country).
Guarantee registration is time-limited – you must register it within a specified period.
Some manufacturers register the guarantee to a specific property owner with the option to transfer it once. If ownership changes, you may need to transfer the guarantee to the new buyer (this is usually allowed only once, often with an additional fee and a reduction of the guarantee period).
The transfer of the guarantee is also time-limited and may require document translation costs to confirm the new owner’s rights.
Check guarantee conditions
To ensure your guarantee is valid, the roof must be built according to local regulations and the manufacturer’s installation instructions. Some manufacturers require the use of original components from their system (check whether you can purchase them to meet guarantee requirements).
IKO’s most recent guarantee conditions can be downloaded here.
Submitting a claim and how it's processed
Check whether the manufacturer has a representative office in your country.
A local representative ensures:
- Easy communication
- No language barriers
- Fast response
- Possibility of roof inspection
The European IKO brand is available through many offices, see our locations. Apart from the offices, we also have a lot of local representatives. If you need to get it in touch in regards with a claim, you can easily contact us.
If there's no representative in your country, this may cause various issues when handling claims:
- Difficult contact due to language barriers
- Often no chance for on-site inspection (in disputes, you may need an independent expert)
- Lengthy claim process
- High additional costs for sending samples to the manufacturer
Also, check what documents are required to submit a claim:
- Proof of purchase
- For some manufacturers: registered guarantee
- Sending samples to the manufacturer
As you can see, the guarantee offered with your brand of shingles is an important factor to take into consideration. Be sure to take a close look at all the above mentioned facets before making this big decision.
IKO is a B2B organisation and manufacturer.
No direct sales to private persons.
You can send your order to the general mail address: orderdesk.ikosales@iko.com.
As soon as your order has been processed, you will receive an order acknowledgement.
For all other questions concerning price offers, price lists, technical support or commercial documents,... our
Sales Support dpt. will be happy to help you:
SALES SUPPORT
Jana Šmidová - Internal Sales Administration Manager:
IC Europe, Hungary, Poland, Ireland
Tel: +421 34 698 3142 - e-mail
Adriána Pawlaková - Sales Support Assistant:
Countries: Africa, Belarus , Bosnia, Bulgaria, Canada, Croatia, Czech Republic, French Polenesia, Georgia, Germany, Kosovo, Macedonia, Portugal, Serbia, Slovenia, Spain, US, Vietnam.
Adriána: Tel: +421 34 698 3148 - e-mail
Els Poelmans - Sales Support Assistant:
Countries: Belgium, France, Iceland, Luxembourg, Netherlands, Sweden
Tel: +32 11 34 01 84 - e-mail
Jana Škodová - Sales Support Assistant:
Countries: Germany, Cyprus, Denmark, Estonia, Latvia, Lithouania, Moldova, Norway, Turkey, UK, Ukraine,
Tel: +421 34 698 3143 - e-mail
Adriána Krištofová - Sales Support Assistant:
Countries: Austria, Germany, Greece, Italy, Romania, Slovakia, Stan-countries, Switzerland.
Tel: +421 34 698 3146 - e-mail
LOGISTICS AND SHIPPING DPT.
David Aernouts - Logistics supervisor Belgium
E-mail
Peter Kitta - Logistics Manager Slovakia
Tel: +421 34 698 3123 - e-mail
Simona Saparova - Logistics and Administrator Assistant Slovakia
Tel: +421 34 698 3139 - e-mail
Klara Cernakova - Logistics and Administrator Assistant Slovakia
Tel: +421 34 698 3119 - e-mail
TECHNICAL SUPPORT
Martin Matvej - Shingles Application Engineer
Feel free to contact Martin for roofer trainings internally and externally, project support (on the jobsite), questions, application problems, technical advice,
R & D new products and accessories, publishing new technical documents ...
e-mail
Ivica Mrkvova - European Certification Manager
e-mail
Popa Dragos - Horea - Product Manager
Tel. +40 726 71 13 81 - e-mail
MARKETING DPT.
Irid De Gheselle - Marketing Manager
Tel: +32 11 34 01 28 - e-mail
Evelien Vandenwauver - Marketing Assistant
marketing orders customers & purchasing
Tel: +32 11 34 01 87 - e-mail
Barbora Mendlova-Drew - Marketing Assistant
marketing orders customers & purchasing
Tel: +421 34 698 3147 - e-mail
PURCHASING DPT.
Niels Heyligen - Purchaser Belgium
e-mail
Katarina Kristofova - Purchaser Slovakia
Tel: +421 346 983 127 - e-mail
ACCOUNTING DPT.
Cindy Vervoort - Accounts Receivable
Tel: +32 11 52 03 92 - e-mail
Lieve Essers - SSC - AP Accountant
Tel: +32 11 52 03 94 - e-mail
HR DPT.
Applications can be sent to HR department.
Tamara Smets - HR manager Belgium
e-mail
Lenka Mendlova - HR manager Slovakia
Tel: +421 34 69 83 112 - e-mail
MANAGEMENT TEAM
Michel Petitjean - General Manager
e-mail
Miroslav Sedilek - Plant Manager Slovakia
e-mail
Nic Kokkelenberg - Sales Director
e-mail
Irid De Gheselle - Marketing Manager
e-mail
Lenka Mendlova - HR manager Slovakia
e-mail
Tomas Gedeon - Production Manager
e-mail
Are you in need of a stylish, weather-resistant finish for facades? Shingles are the way to go!
Shingled walls have slowly been gaining popularity across Europe for aesthetic and practical reasons. Let’s walk you through everything you need to know about installing shingles on walls, including proper ventilation, usage of starter strips, and necessary metalwork.